Session 3A
11.30 - 12.30 Parallel Session 3A
"Are You Good to ISO? Practicalities and Benefits of Achieving a Quality Standard for Your Organisation"
Heather Semple - Law Society of Northern Ireland
Heather has been a librarian at the Law Society of Northern Ireland for 20 years, and Head of the Library and Information Service for the last 12 years.
As a member of the Society's Senior Management Team, Heather is responsible for the management of all Society records and information from a corporate governance perspective. Quality management is an important aspect of this role, and Heather is in charge of ISO accreditation throughout the Society.
She has contributed to previous BIALL Conferences and publications on researching the law of Northern Ireland, and currently is a member of the Public Relations and Promotions Committee.
Outline:
Risk assessment, quality assurance and quality standards are all terms we are familiar with nowadays. Indeed, many firms have signed up to the various quality standards which best apply to them.
In her talk Heather Semple will explore the practicalities involved in achieving and maintaining a quality standard. She will concentrate on the positives this process involves, and why it shouldn't necessarily be perceived as a time-consuming chore, but rather can be used to enhance the efficiencies of a service.
Heather will also look at how library and information professionals are particularly well placed within the workplace to drive and lead quality accreditation processes.
