BIALL Supplier of the Year Award
Wildy and Sons Ltd
The award was presented by Karen Palmer, President of BIALL, at BIALL’s First Night Dinner which took place at the DoubleTree by Hilton Hotel in Dublin on the 9th June 2016. Reflecting the thoughts and deliberations of the Adjudication Panel for this award, Karen Palmer said:
The aim of the BIALL Supplier of the Year Award is to reward outstanding best practice by a supplier or a publisher in the field of legal information.
In last year's survey results, a record number of companies (9 out of 27) received an average overall rating of more than 4 out of 5 and the average overall rating of the winning company was the highest ever achieved. The survey and the award were originally set up to act as an incentive towards improved customer service among the suppliers, and last year's figures are at least some evidence that they have had an effect.
And it is great to be able to announce that both records have been broken again this year, with 11 of 28 companies receiving average overall ratings above 4, and the highest ranking company receiving an average overall rating of 4.87 out of 5, with nearly two-thirds of respondents rating the company.
Respondents to the survey regularly cite the excellence of the company's customer service, and the depth of their knowledge of their products. The reps are described as being both friendly and professional, which is not always an easy balance to maintain. Some respondents even complimented them on their pricing.
The winner of the BIALL Supplier of the Year award for 2016 is Wildy and Sons.
About the Award
The Customer Relations Initiative Award was established in 2005 by BIALL’s Legal Information Group (LIG). From 2007 it became the responsibility of the Awards & Bursaries Committee and in 2010 it was relaunched as the BIALL Supplier of the Year Award.
The aim of the award is to reward outstanding best practice by a supplier or a publisher in the field of legal information by:
Recognising and rewarding excellence and innovation in customer relations
Promoting awareness of how customer relations initiatives can benefit information professionals and suppliers alike
Encouraging high quality communication
Promoting best practice.