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Knowledge Officer - Veale Wasbrough Vizards

Contract typePermanent
LocationBristol
Closing date14 July 2017
Contact nameEllen Marsh
Recruitment Manager
CompanyVeale Wasbrough Vizards

Knowledge Officer

This is a permanent position for the role of Knowledge Officer in our Knowledge team, based in the Bristol office but with travel to the London, Watford and Birmingham offices.

The team supports staff based in all offices by delivering the Firm's knowledge sharing strategy.

The Knowledge team comprises seven information professionals. It is important that the postholder has a proactive, user-focused attitude to service delivery and understands the need to work in partnership with members of the team and the Firm for the benefit of our clients.

Members of the Knowledge team share responsibility for all aspects of service delivery, and collaborative working is key to our performance.

 This is a full-time role: 35 hours per week; normal office hours are Monday to Friday, 9.00 am to 5.00 pm.

The person

You have significant experience of working in a legal or commercial information service, involving provision of internal know-how systems, intranet pages and precedents. You are of graduate calibre, ideally with a degree or postgraduate qualification in a relevant information or knowledge management discipline. You are collaborative and have well developed IT and communication skills. You have a commitment to quality and you are user-focused, able to organise and manage your work effectively and to work to deadlines.

Required skills, knowledge and experience

  • pro-active, user-focused attitude to knowledge sharing and service delivery
  • understands the need to work in partnership with lawyers and support staff, for the benefit of clients
  • experience of contributing to knowledge sharing initiatives
  • strong IT skills, including intranet and database development
  • experience of working in a legal or commercial information service
  • ability to work independently
  • organisational skills, efficiency, accuracy and attention to detail team working and interpersonal skills

Knowledge sharing

  • Support and deliver knowledge sharing initiatives
  • Maintain Know-how gateway and other Intranet pages to ensure quality and accuracy of material
  • Liaise with legal teams and sector teams to develop intranet practice pages and workflow pages to support matter management
  • Maintain and publish precedents and know-how
  • Represent the Knowledge team at legal teams' meetings (Augustines and Private Client)
  • Deliver sessions on knowledge sharing to staff
  • Support the knowledge sharing forum for the Firm's trainee solicitors
  • Support the Firm's intranet editors group (Phoenix) and develop standards for the formatting and structure of intranet pages

Provision of in-house databases

  • Support and deliver knowledge sharing initiatives
  • Maintain Know-how gateway and other Intranet pages to ensure quality and accuracy of material
  • Liaise with legal teams and sector teams to develop intranet practice pages and workflow pages to support matter management
  • Maintain and publish precedents and know-how
  • Represent the Knowledge team at legal teams' meetings (Augustines and Private Client)
  • Deliver sessions on knowledge sharing to staff
  • Support the knowledge sharing forum for the Firm's trainee solicitors
  • Support the Firm's intranet editors group (Phoenix) and develop standards for the formatting and structure of intranet pages

Services to staff

  • Support lawyers and other members of the firm in legal research using electronic, printed and external sources including Lexis Nexis, Westlaw, Lawtel, Practical Law, Companies House Direct and the internet, to deliver services to clients
  • Assist users in the exploitation of knowledge resources
  • Develop training notes and "how to" guides
  • Participate in Knowledge Centre inductions

Copyright

  • Negotiate and review the Firm's copyright licences (Copyright Licence Agency (CLA) and Ordnance Survey); ensure copyright audit procedures are implemented
  • Knowledge Centre collection management
  • Oversee acquisition and cataloguing processes
  • Ensure that the collection represents best value for money, is appropriate for the needs of the Firm and that it is well maintained

Knowledge Centre administration

  • Monitor expenditure against budget; report on monthly expenditure to the Head of Knowledge and Information Management
  • Contribute to the maintenance of the enquiries database and Knowledge manual
  • Develop and document Knowledge Centre administrative procedures
  • Cover for other team members as and when required
  • Other duties assigned by the Head of Knowledge and Information Management from time to time

Further information

Copies of the Job Description and Person Specification can be requested from Adele Morrell , by email (amorrell@vwv.co.uk) or telephone (0117 314 5235).

Please see our website for further information about Veale Wasbrough Vizards: www.vwv.co.uk.

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